Delivery Information
- Most orders (98%) will ship the next business day after the order is placed, if the order is submitted Sunday through Thursday before our 8:30 pm est deadline. The warehouses are closed on weekends and do not ship. UPS express shipping methods do not deliver on weekends. Also, UPS does not guarantee delivery for express methods around holidays, and in the case of bad weather.
- Please note that the shipping options you choose take effect on the day the item ships, not the day you order.
- For example, if you order an item on a Friday or a Saturday, the next business day (normally, with the exception of a Monday Holiday) would be Monday. If you pay for next day shipping, you should receive it by Tuesday.
- In some cases, the item you order may be found to be out of stock at the warehouse. This is rare and we do everything we can to avoid listing out of stock products as in stock on the website. If an item is out of stock, we will typically will not back order the item, instead opting to cancel and refund just the portion of the order that is out of stock. Any cart price insentives that were obtained prior to the refund (such as free shipping) will still be honored.
- We cannot control delivery errors, especially if your address is not 100% complete.
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Customs departments in each country often have regulations that should be investigated prior to placing orders; these may pertain to duty taxes and/or allowable items. Convergence is not responsible for any additional expenses incurred or for the retention of your order by customs if it does not pass inspection and you will not be refunded. The customer is responsible for all expenses in these circumstances.
UPS will not ship our products to the following countries:
- Bahrain
- Bulgaria
- China
- Egypt
- Iceland
- India
- Indonesia
- Kuwait
- Malaysia
- Namibia
- New Zealand
- Oman
- Pakistan
- Philippines
- Qatar
- Saudia Arabia
- Singapore
- South Korea
- Thailand
- United Arab Emirates
A good source of additional information may be this page on the UPS site which lists restricted import items by country.
Caveats for International Orders
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